Effective Date: 21st of July 2025.

 

New Wellness Australia Pty Ltd (ABN: 94 656 203 495) (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website or services.

 

What Information We Collect

We may collect the following types of information when you interact with our website, contact us, or engage our services:

• Full name

• Email address

• Phone number

• Business or organisation details

• Enquiry or message content

• Device or browser information (via cookies, if applicable)

We collect this information through website forms, email communication, phone calls, and social media engagement.

 

 

How We Use Your Information

Your information is used for the following purposes:

• To respond to enquiries and contact requests

• To provide information about our products and services

• To send appointment reminders, updates, or follow-ups via SMS or email

• To improve our website, content, and services

• For internal record keeping and compliance

 

Communications (SMS and Email)

By providing your email address or phone number through our website, you may receive communications from New Wellness Australia. These may include:

• Appointment confirmations or reminders

• Follow-ups to enquiries

• Service-related updates

• Occasional marketing offers or news

You can unsubscribe from email marketing messages at any time by clicking the "unsubscribe" link in the footer of our emails. You can cancel SMS messages by replying “STOP” at any time.

We will never share your email or phone number with third parties or affiliates for marketing purposes. Information sharing to subcontractors in support services (e.g., email providers, SMS platforms, booking software) is permitted. All other use cases exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.

 

 

How We Store and Protect Your Data

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure. Data is stored securely via trusted platforms and only accessible by authorised personnel.

 

Sharing of Information

We do not share your personal information (including mobile phone numbers) with third parties or affiliates for any marketing or promotional purposes.

The information you submit through our website forms is used exclusively by New Wellness Australia for the purposes outlined in this policy — including responding to enquiries, scheduling appointments, or providing service-related updates.

We may only share your information with:

• Subcontractors that assist in fulfilling a service (e.g. secure email, CRM, or appointment platforms)

• Legal or regulatory authorities if required by law

All use cases exclude SMS opt-in data and consent, which will never be shared with any third parties.

 

Cookies and Website Analytics

Our website is built on the Wix platform, which may use cookies and other tracking technologies to improve user experience, monitor website performance, and ensure site security.

Cookies are small data files stored on your device that help us understand how visitors interact with our site, such as which pages are visited, for how long, and from which locations or devices.

You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the website.

We do not use cookies to collect personal or sensitive information unless you voluntarily provide it through forms or interactions on the site.

 

Your Rights and Access

You have the right to:

• Access and review the personal information we hold about you

• Request corrections or updates

• Withdraw your consent for marketing communications

• Lodge a complaint if you believe we’ve breached your privacy

To exercise any of these rights, please contact us at:

New Wellness Australia
PO Box 400, Randwick, NSW, Australia, 2031
johnny@newwellnessaus.com.au

 

Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with a revised “Effective Date.”