Terms & Conditions

This website is operated by New Wellness Australia Pty Ltd (ABN: 94 656 203 495). Throughout the site, the terms “we”, “us” and “our” refer to New Wellness Australia. By accessing or using our website, you agree to be bound by the following terms and conditions (“Terms”), including any additional terms, conditions and policies referenced or made available here.

If you do not agree to all the Terms of this agreement, then you may not access the website or use any services.

1. Use of Website

You agree to use this site for lawful purposes only. You must not misuse this site, commit or encourage a criminal offence, transmit or distribute a virus, hack into any aspect of the site, or cause annoyance to other users.

2. Products and Services

We sell cryotherapy and red light therapy devices. All purchases made via this site are for physical products only. Images and descriptions on the website are for illustrative purposes and may differ slightly from the actual products delivered.

3. Orders and Payments

While direct purchases are not available through this website, we may offer our products and services through offline sales processes (e.g., consultations, calls, or follow-up contact). In such cases, placing an order or paying a deposit constitutes an agreement to proceed with a purchase under our terms. All deposits are non-refundable unless stated otherwise in your individual client agreement. By paying the deposit, you agree that it will not be refunded under any circumstances, including cancellations or change of mind.

For any questions about your purchase, please contact us at johnny@newwellnessaus.com.au.

4. Refund and Cancellation Policy

Once a deposit is paid, it is non-refundable. The balance payment (if any) may be subject to separate terms outlined at the time of final purchase or in your client agreement. Please contact us at johnny@newwellnessaus.com.au if you have any questions regarding your order.

5. Warranty

Please contact us directly regarding any product concerns, as warranty details may vary depending on the device purchased. We aim to support clients where possible with repair or replacement solutions, but official warranty terms are currently offered on a case-by-case basis.

6. Privacy and Data Collection

We collect personal information such as your name, email, phone number, and business status through our website forms. This information is used only for communication purposes, including booking discovery calls or responding to enquiries. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For more details, please refer to our Privacy Policy https://www.newwellnessaus.com.au/privacy-policy.

7. Intellectual Property

All content on this site, including images, graphics, logos, text, and design, is the property of New Wellness Australia and may not be copied, reproduced, or distributed without permission.

8. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any loss or damage arising from the use of this website, including indirect or consequential losses. All product use is at the user’s own risk, and professional advice should be sought before using therapeutic devices.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in accordance with Australian law.

10. Contact Information

For questions regarding these Terms, please contact us at:

New Wellness Australia

PO Box 400, Randwick, NSW, Australia, 2031

johnny@newwellnessaus.com.au

11. SMS Messaging Program Terms

New Wellness Australia SMS Program

By opting in to receive SMS messages from New Wellness Australia, you agree to receive occasional marketing messages, appointment reminders, service updates, promotional offers, and customer support messages via text message.

You can cancel the SMS service at any time. Simply reply “STOP” to the number you receive messages from. Upon sending “STOP,” you will receive a confirmation SMS to verify your unsubscribe status. After this confirmation, you will no longer receive SMS messages from us. If you wish to rejoin, you may sign up again through the same process you used initially.

If you experience issues with the messaging program, reply with the keyword “HELP” for assistance, or contact us directly at johnny@newwellnessaus.com.au.

Please note:

Message frequency may vary.
Message and data rates may apply for both incoming and outgoing messages.
For questions regarding your mobile or data plan, please contact your wireless provider.
Carriers are not liable for delayed or undelivered messages.

For privacy-related inquiries, please refer to our full Privacy Policy: https://www.newwellnessaus.com.au/privacy-policy